{"id":94216,"date":"2026-04-14T10:21:36","date_gmt":"2026-04-14T10:21:36","guid":{"rendered":"https:\/\/monlacata.cetrexmarketing.com\/politica-de-devolucions\/"},"modified":"2026-04-14T12:12:33","modified_gmt":"2026-04-14T12:12:33","slug":"politica-de-devolucions","status":"publish","type":"page","link":"https:\/\/monlacata.cetrexmarketing.com\/ca\/politica-de-devolucions\/","title":{"rendered":"Pol\u00edtica de devolucions"},"content":{"rendered":"<p data-start=\"0\" data-end=\"26\"><strong data-start=\"0\" data-end=\"26\">1. DRET DE DESISTIMENT<\/strong><\/p>\n<p data-start=\"28\" data-end=\"192\">El client disposa d\u2019un termini de 14 dies naturals des de la recepci\u00f3 de la comanda per exercir el seu dret de desistiment, d\u2019acord amb la normativa europea vigent.<\/p>\n<p data-start=\"194\" data-end=\"287\">Per exercir aquest dret, caldr\u00e0 comunicar-ho pr\u00e8viament al nostre servei d\u2019atenci\u00f3 al client.<\/p>\n<p data-start=\"294\" data-end=\"333\"><strong data-start=\"294\" data-end=\"333\">2. CONDICIONS GENERALS DE DEVOLUCI\u00d3<\/strong><\/p>\n<p data-start=\"335\" data-end=\"426\">Perqu\u00e8 una devoluci\u00f3 sigui acceptada, el producte haur\u00e0 de complir les seg\u00fcents condicions:<\/p>\n<ul data-start=\"428\" data-end=\"570\">\n<li data-section-id=\"o79742\" data-start=\"428\" data-end=\"481\">Estar en perfecte estat, sense obrir ni utilitzar<\/li>\n<li data-section-id=\"1gj2dpz\" data-start=\"482\" data-end=\"516\">Conservar l\u2019embalatge original<\/li>\n<li data-section-id=\"xixjc\" data-start=\"517\" data-end=\"570\">Incloure tots els accessoris o elements associats<\/li>\n<\/ul>\n<p data-start=\"572\" data-end=\"735\">No s\u2019acceptaran devolucions de productes oberts, manipulats o que no es trobin en el seu estat original, especialment en el cas de productes alimentaris i begudes.<\/p>\n<p data-start=\"742\" data-end=\"770\"><strong data-start=\"742\" data-end=\"770\">3. DESPESES DE DEVOLUCI\u00d3<\/strong><\/p>\n<p data-start=\"772\" data-end=\"858\">En cas de desistiment voluntari, les despeses de devoluci\u00f3 aniran a c\u00e0rrec del client.<\/p>\n<p data-start=\"860\" data-end=\"916\">Les despeses d\u2019enviament inicial no seran reemborsables.<\/p>\n<p data-start=\"918\" data-end=\"1022\">En cas d\u2019error per part de l\u2019empresa o producte defectu\u00f3s, l\u2019empresa assumir\u00e0 tots els costos associats.<\/p>\n<p data-start=\"1029\" data-end=\"1050\"><strong data-start=\"1029\" data-end=\"1050\">4. REEMBORSAMENTS<\/strong><\/p>\n<p data-start=\"1052\" data-end=\"1235\">Un cop rebuda i revisada la devoluci\u00f3, es procedir\u00e0 al reemborsament en un termini aproximat de 5 a 10 dies laborables, utilitzant el mateix m\u00e8tode de pagament utilitzat en la compra.<\/p>\n<p data-start=\"1242\" data-end=\"1290\"><strong data-start=\"1242\" data-end=\"1290\">5. PRODUCTES DEFECTUOSOS I VINS EN MAL ESTAT<\/strong><\/p>\n<p data-start=\"1292\" data-end=\"1607\">En el cas de vins o altres productes que presentin defectes de qualitat (com gust de suro, oxidaci\u00f3, fuites, defectes de crian\u00e7a o qualsevol alteraci\u00f3 que afecti les seves caracter\u00edstiques organol\u00e8ptiques), el client haur\u00e0 de comunicar la incid\u00e8ncia en un termini m\u00e0xim de 48 hores des de la recepci\u00f3 de la comanda.<\/p>\n<p data-start=\"1609\" data-end=\"1655\">Per a la seva valoraci\u00f3, es podr\u00e0 sol\u00b7licitar:<\/p>\n<ul data-start=\"1657\" data-end=\"1781\">\n<li data-section-id=\"135e2qj\" data-start=\"1657\" data-end=\"1700\">Fotografies del producte i de l\u2019ampolla<\/li>\n<li data-section-id=\"somgpt\" data-start=\"1701\" data-end=\"1745\">N\u00famero de lot o informaci\u00f3 de l\u2019etiqueta<\/li>\n<li data-section-id=\"lpqczo\" data-start=\"1746\" data-end=\"1781\">Descripci\u00f3 del defecte detectat<\/li>\n<\/ul>\n<p data-start=\"1783\" data-end=\"1840\">Un cop verificat el defecte, el client podr\u00e0 optar entre:<\/p>\n<ul data-start=\"1842\" data-end=\"1950\">\n<li data-section-id=\"l2puyh\" data-start=\"1842\" data-end=\"1870\">Substituci\u00f3 del producte<\/li>\n<li data-section-id=\"16nw4pt\" data-start=\"1871\" data-end=\"1904\">Reemborsament total o parcial<\/li>\n<li data-section-id=\"1owfiih\" data-start=\"1905\" data-end=\"1950\">Soluci\u00f3 equivalent acordada amb el client<\/li>\n<\/ul>\n<p data-start=\"1952\" data-end=\"2030\">En aquests casos, totes les despeses associades seran assumides per l\u2019empresa.<\/p>\n<p data-start=\"2032\" data-end=\"2189\">Treballem amb especial cura en la conservaci\u00f3 i el transport dels nostres vins, tot i que alguns defectes poden ser inherents al proc\u00e9s natural d\u2019elaboraci\u00f3.<\/p>\n<p data-start=\"2196\" data-end=\"2211\"><strong data-start=\"2196\" data-end=\"2211\">6. CONTACTE<\/strong><\/p>\n<p data-start=\"2213\" data-end=\"2268\">Per a qualsevol incid\u00e8ncia relacionada amb devolucions:<\/p>\n<p data-start=\"2270\" data-end=\"2332\" data-is-last-node=\"\" data-is-only-node=\"\">\ud83d\udce9 Email: <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2280\" data-end=\"2305\">incidencias@monlacata.com<\/a><br data-start=\"2305\" data-end=\"2308\" \/>\ud83d\udcde Tel\u00e8fon: 93 793 75 09<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. DRET DE DESISTIMENT El client disposa d\u2019un termini de 14 dies naturals des de la recepci\u00f3 de la comanda per exercir el seu dret de desistiment, d\u2019acord amb la normativa europea vigent. Per exercir aquest dret, caldr\u00e0 comunicar-ho pr\u00e8viament al nostre servei d\u2019atenci\u00f3 al client. 2. CONDICIONS GENERALS DE DEVOLUCI\u00d3 Perqu\u00e8 una devoluci\u00f3 sigui&hellip;<\/p>\n","protected":false},"author":9662,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-94216","page","type-page","status-publish","hentry","entry","no-media"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v23.1 (Yoast SEO v24.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de devolucions - M\u00f3n La Cata<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"ca_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de devolucions\" \/>\n<meta property=\"og:description\" content=\"1. 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